Shipping policy

Processing times

• Orders are typically processed within 2 business days (excluding weekends and public holidays).

• Custom and made‑to‑order designs may require additional time; estimated processing times will be shown at checkout or in your order confirmation.

Shipping options

• We ship worldwide.

• Available shipping methods and estimated delivery times will be displayed at checkout.

• Delivery times are estimates only and may be affected by postal delays, customs, and other factors outside our control.

Tracking

• When available, tracking details will be emailed to you after dispatch.

• Please allow up to 24–48 hours for tracking information to update.

Customs, duties, and taxes

• International orders may be subject to customs fees, import duties, and local taxes. These charges are the responsibility of the customer and are not included in product prices or shipping rates.

Lost or delayed parcels

• If your order appears lost or severely delayed, contact us with your order number and tracking information.

• After we investigate with the carrier, we may offer a replacement or store credit, depending on the outcome and the shipping method used.

Incorrect addresses

• Please ensure your shipping address is accurate at checkout. We are not responsible for orders delivered to incorrect addresses entered by the customer.

• If you notice an error shortly after placing an order, contact us immediately; changes may not be possible once the order is processed.